Shipping policy

Processing & Delivery

Orders are processed within 1–2 business days after payment confirmation.

Delivery timelines:

Metro cities: 3–5 business days

Other locations: 5–7 business days

Shipping may be delayed during peak seasons or unforeseen circumstances.

Shipping Charges

We offer free shipping on all orders.

Order Tracking

Once your order is shipped, you will receive a tracking link via email/SMS to monitor the delivery status.

Delivery Issues

If your package is delayed or lost, please contact us within 7 days of expected delivery date at customercare@dunesanddew.com

Damaged parcels must be reported within 48 hours of delivery with images and videos for verification.